Shipping policy

Where we ship
We ship worldwide.

Cost
Shipping is free on every order, with no minimum spend, to every destination we serve.

Processing time
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.

Delivery time
Once shipped, most orders arrive within 5–12 business days depending on your location. Delivery times are estimates and not guaranteed — customs processing, carrier delays, and weather can occasionally push things longer.

Tracking
You'll receive a confirmation email with a tracking number as soon as your order ships, and you can check your order status any time on our tracking page. Tracking information can take 24–48 hours to begin updating after the number is issued.

Customs, duties, and import taxes
For international orders, you may be responsible for customs duties, import taxes, or handling fees charged by your country. These are not included in your order total and are set by your local authorities, not by us. We're unable to mark packages as gifts or declare a lower value.

Incorrect addresses
Please double-check your shipping address at checkout. If you spot a mistake, email us at support@arvogoods.com within 24 hours and we'll correct it if the order hasn't shipped. We can't be responsible for orders sent to an address entered incorrectly.

Lost or undelivered packages
If your tracking hasn't updated in 10 business days, or your package is marked delivered but hasn't arrived, contact us at support@arvogoods.com and we'll open an investigation with the carrier and make it right.