We offer a 30-day return window from the day your order arrives. If the grinder isn't right for you or your dog didn't take to it, email us and we'll send return instructions. Items should be in resellable condition with the grinding head and cable included. Refunds are issued to the original payment method within 5–7 business days of us receiving the return. If your item arrived damaged or faulty, send us a photo and we'll replace it — no return needed.

We accept Visa, Mastercard, American Express, and Discover, along with Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify — we never see or store your card details.

Yes. We ship worldwide, and shipping is free on every order regardless of destination. International orders may take a few days longer than the standard window, and depending on your country you may be responsible for local customs duties or import taxes, which aren't included in the order total.

Orders are processed within 1–3 business days. After that, most orders arrive within 5–12 business days depending on your location. You will get a confirmation email as soon as your order ships.

Yes — free shipping on all orders, no minimum spend, no matter where you are.

Yes. You'll receive a tracking number by email once your order ships, and you can check the status any time on our tracking page. Tracking can take 24–48 hours to start updating after you receive the number, so don't worry if it looks quiet at first.