Refund policy

 

Return & Refund Policy

Our window
You have 30 days from the day your order arrives to request a return.

What we accept
Items must be in resellable condition and returned complete, including the grinding head and charging cable. Light use is fine — we understand you need to try it with your dog to know if it works. Items that are heavily worn, damaged through misuse, or missing components may receive a partial refund or be declined.

How to start a return
Email [SUPPORT EMAIL] with your order number and the reason for the return. We'll reply within [24/48] hours with return instructions and the return address. Please don't send anything back before contacting us — unauthorized returns can't be processed.

Return shipping
For change-of-mind returns, the customer covers return shipping. We recommend a tracked service, as we can't refund items that don't reach us.

Damaged, faulty, or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, email us a photo within 7 days of delivery. We'll send a replacement or full refund at no cost to you, and you won't need to return the original.

Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, it may take another few days to appear on your statement.

Cancellations
Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, our standard return process applies.

Questions
Email support@arvogoods.com. We reply within [24/48] hours.